Sus304's Commitment to Responsible Gaming
Sus304 provides an online entertainment platform designed responsibly for Malaysian users. We believe gaming should be a leisure activity that brings enjoyment — not stress, anxiety or financial hardship.
Responsible gaming means making conscious choices about when, how long, and how much you spend on gaming activities. sus304 is committed to providing the tools, information, and support you need so every user can manage their own experience with confidence.
We encourage all users to treat gaming purely as entertainment, not as a source of income or a way to resolve financial difficulties. This approach is the foundation of a healthy relationship with the world of online gaming.
- Play for entertainment, not to chase losses
- Set time and spending limits before you play
- Avoid playing when you are stressed or feeling low
- Take regular breaks
- Seek help if gaming starts to affect your life
Recognise the Signs of At-Risk Behaviour
Self-awareness is the first step toward healthier gaming. Recognise these signs early.
Borrowing money or dipping into funds meant for bills, food or daily necessities to fund gaming is a serious warning sign.
Finding it hard to stop even when you planned to, or neglecting responsibilities because of too much time spent gaming.
Chasing losses by continuing to play in hopes of winning back what you've lost is a dangerous mindset that can lead to even bigger losses.
Withdrawing from family, friends, or work due to excessive focus on gaming is a sign that needs to be addressed immediately.
Anxiety, depression or sleep problems linked to gaming are signals that balance needs to be restored.
If you feel the need to hide your gaming activity from loved ones, that's an important sign to seek help.
How to Set Smart Time & Budget Limits
One of the most effective ways to keep gaming as entertainment is to set clear limits before you start a session. sus304 encourages all users to practise the following:
Financial Limits
- Set the maximum amount in MYR (RM) you're comfortable spending per day, week or month.
- Treat money spent on gaming as an entertainment cost — just like a movie ticket or a dinner out.
- Never play beyond your set limits, even when you feel lucky.
Time Limits
- Set a time limit for each session — and stick to it.
- Use reminders or alarms to notify yourself when your session time is up.
- Plan other activities after a session so you're not tempted to keep playing.
Self-Exclusion Tools Available
Sus304 supports users with self-control options to maintain a healthy gaming balance.
Deposit Limits
You can contact sus304 support to set daily, weekly, or monthly deposit limits on your account. These limits help you stay within the financial boundaries you have planned for yourself.
Temporary Break
If you need a break from the platform, you can request a temporary cooling-off period. During this time, your account will be inaccessible and all promotional communications will be paused.
Self-Exclusion
For those who feel gaming has become a serious problem, the self-exclusion option lets you close your account for an extended period. Contact our support team for more details on this process.
Protection of Minors
Sus304 takes the protection of minors from accessing our gaming platform very seriously. Account registration is only permitted for individuals aged 18 and above. Identity verification is carried out to ensure compliance with this requirement.
If you have children or teenagers at home, we encourage you to:
- Never share your sus304 account login details with anyone.
- Log out of your account when you're not using the device.
- Install parental control software on shared devices to block access to gaming sites.
- Have open conversations with your children about the risks of online gaming.
Sus304 reserves the right to suspend or close any account suspected of being used by a minor, without prior notice.
Life Balance & When to Seek Help
Healthy gaming means it's a small part of a balanced life — not the main focus. sus304 encourages all users to maintain a balance between gaming, work, family, health and social life.
Ask yourself these questions honestly:
- Is gaming taking time away from important responsibilities in my life?
- Do I feel anxious or unhappy when I'm not playing?
- Am I gaming to escape problems in my life?
- Have my loved ones expressed concern about my gaming habits?
If you answered yes to any of the questions above, we encourage you to speak with someone you trust or seek professional help. Asking for help is a sign of strength, not weakness.
For additional support or enquiries related to responsible gaming, you can reach the sus304 team by email at support at sus304.co — our team is available 24 hours a day.
Need to Talk to Us?
The sus304 team is here to listen and help. Contact us or visit the FAQ section for more on self-control tools and support.